{
  "schemaVersion": 1,
  "chart": "dashboard",
  "theme": "clean",
  "render": {
    "width": 908,
    "padding": 24,
    "scale": 2
  },
  "data": {
    "id": "support-snapshot",
    "locale": "en-US",
    "eyebrow": "Support operations",
    "title": "Support desk weekly snapshot",
    "subtitle": "Week 32 · Mon 2026-08-03 to Sun 2026-08-09 · email, in-app chat, phone, community forum",
    "stats": [
      {
        "value": "1,284",
        "label": "Tickets received",
        "detail": "Prior week 1,206 · 78 more",
        "accent": 1,
        "emoji": "📥",
        "icon": "package",
        "trend": {
          "direction": "up",
          "delta": "+6.5%"
        }
      },
      {
        "value": "42 min",
        "label": "First-response median",
        "detail": "Prior week 55 · 13 min faster",
        "accent": 4,
        "emoji": "⏰",
        "icon": "person",
        "trend": {
          "direction": "down",
          "delta": "-23.6%"
        }
      },
      {
        "value": "91.4%",
        "label": "Resolved within SLA",
        "detail": "1,194 of 1,306 inside the 24 h target · prior week 88.9%",
        "accent": 2,
        "emoji": "✅",
        "icon": "check",
        "trend": {
          "direction": "up",
          "delta": "+2.5 pts"
        }
      },
      {
        "value": "96",
        "label": "Backlog at week end",
        "detail": "Prior week 118 · 22 fewer open",
        "accent": 3,
        "emoji": "📋",
        "icon": "layers",
        "trend": {
          "direction": "down",
          "delta": "-18.6%"
        }
      }
    ],
    "panels": [
      {
        "title": "Tickets received by channel",
        "accent": 1,
        "emoji": "💬",
        "icon": "megaphone",
        "rows": [
          {
            "name": "Email",
            "value": "528 · 41.1% · 66 min",
            "bar": 100
          },
          {
            "name": "In-app chat",
            "value": "431 · 33.6% · 11 min",
            "bar": 81.6
          },
          {
            "name": "Phone",
            "value": "196 · 15.3% · 4 min",
            "bar": 37.1
          },
          {
            "name": "Community forum",
            "value": "129 · 10.0% · 148 min",
            "bar": 24.4
          }
        ]
      },
      {
        "title": "Open backlog by age",
        "accent": 7,
        "emoji": "⏳",
        "icon": "chart",
        "rows": [
          {
            "name": "Under 24 h",
            "value": "51 · 53.1%",
            "bar": 100
          },
          {
            "name": "1 to 3 days",
            "value": "29 · 30.2%",
            "bar": 56.9
          },
          {
            "name": "4 to 7 days",
            "value": "12 · 12.5%",
            "bar": 23.5
          },
          {
            "name": "More than 7 days",
            "value": "4 · 4.2%",
            "bar": 7.8
          }
        ]
      }
    ],
    "footerLabel": "Week 32 notes",
    "footer": "1,284 received and 1,306 resolved, so the open backlog moved 118 → 96. Medians are per-channel first response; backlog ages are as of Sun 2026-08-09. All figures are synthetic sample data."
  }
}