Support operations

Support desk weekly snapshot

Week 32 · Mon 2026-08-03 to Sun 2026-08-09 · email, in-app chat, phone, community forum

📥 1,284 Tickets received Prior week 1,206 · 78 more +6.5%
⏰ 42 min First-response median Prior week 55 · 13 min faster -23.6%
✅ 91.4% Resolved within SLA 1,194 of 1,306 inside the 24 h target · prior week 88.9% +2.5 pts
📋 96 Backlog at week end Prior week 118 · 22 fewer open -18.6%
💬

Tickets received by channel

Email 528 · 41.1% · 66 min
In-app chat 431 · 33.6% · 11 min
Phone 196 · 15.3% · 4 min
Community forum 129 · 10.0% · 148 min
⏳

Open backlog by age

Under 24 h 51 · 53.1%
1 to 3 days 29 · 30.2%
4 to 7 days 12 · 12.5%
More than 7 days 4 · 4.2%